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Return Period

You can return your order within 30 days of the original receipt date. If you are unwilling or unable to return the item within 30 days of receipt, any return will be rejected. We are not liable for missing, damaged, incorrect orders, or parts after 30 days from receipt.

Contact for Returns

To begin the return process, please contact our customer support via email at:

• [email protected] (English)
• [email protected] (German)
• [email protected] (French)

Or call us at:

• +1 (647) 555-0198

Please indicate whether you need a replacement or a refund.

Conditions for Returns

To be eligible for a return, all items must be in the same condition as when purchased (unaltered condition), with all original packaging, and packed in a suitable shipping container. Certain products are non-returnable for hygiene reasons if the seals have been opened. Some health and personal care items are excluded from exchange.

Return Address & Process

Products must be sent to the return address provided by our customer service; otherwise, we will reject your return. Please have the return address confirmed by our customer service.

A valid return tracking code (showing the correct return address) must be sent to the customer support team to proceed with your refund.

Upon receipt of the returned item, we will inspect it and credit the original purchase price minus shipping and handling fees to the customer account within 30 days of receipt at the return center.

Fees & Refund

All return arrangements and costs are your responsibility, and a processing fee of $/€/£5 will also be deducted. Shipping, insured shipping, and warranty costs are non-refundable.

Approved refunds will be credited back to the original payment method and in the original currency. You will receive the credit within a certain number of days, depending on your card issuer's policies. Potential differences in the refunded amount may depend on exchange rate fluctuations and will not be reimbursed.

Shipping Issues

We do not refund customers whose order was not received because the shipping address provided during purchase was incomplete or inaccurate. We only refund or offer a reshipment if the package is classified as undeliverable by the shipping carrier and the address provided is correct. If your package was delivered but you did not receive it, it is your responsibility to contact the shipping carrier to resolve the issue or file a claim for the missing package.

1. Privacy at a Glance

General Notes
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified.

2. General Notes and Mandatory Information

Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

Note on the Responsible Body
The responsible body for data processing on this website is:

Lava Media Group Spain S.A.
Avda. Diagonal 575
08029 Barcelona, Spain

3. Data Collection on Our Website

Cookies
Our internet pages use so-called "cookies". Cookies are small text files and do not cause any damage to your device. They serve to make our offer more user-friendly, effective, and secure. Some cookies are "session cookies".

Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: Browser type, operating system, referrer URL, hostname of the accessing computer, time of the server request, IP address.

4. Analysis Tools and Advertising

Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited. Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

5. Affiliate Links

This website contains affiliate links. If you click on such a link and make a purchase, we receive a commission. The price for you does not change. We use tracking technologies to ensure that the commission is assigned to the correct partner.

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

2. Contracting Party, Conclusion of Contract

The purchase contract is concluded with the supplier of the product, to whose page you are redirected. This website acts merely as an intermediary (affiliate) and provides information. We do not sell products directly ourselves.

3. Limitation of Liability

The contents of our pages were created with great care. However, we cannot guarantee the correctness, completeness, and timeliness of the contents. As a service provider, we are responsible for our own content on these pages in accordance with general laws.

4. External Links

Our offer contains links to external third-party websites, over whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages.

5. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
You can find our email address in the Legal Notice above.